BOOKING POLICY
Last updated: August 2026
We keep booking simple and fair. This explains how appointments, changes, cancellations and mobile visits work, so there are no surprises. By booking with The Coating Lab you agree to the terms below.
Booking & confirmation
When you book online you choose from times that are genuinely free in our schedule, so your slot is reserved for you the moment you book. Bookings need at least 24 hours' notice. Prices shown on our site are guides for standard vehicles; larger, modified or heavily soiled vehicles, and correction or paintwork projects, may be adjusted once we've seen the vehicle - we'll always talk to you before changing anything.
Deposits
Online bookings require a 20% deposit to confirm the appointment. You'll see the exact amount before you book, and it comes straight off your final total - the balance is due on completion.
The deposit holds a block of time that we then can't sell to anyone else, and it covers the materials we order in for your vehicle. It is not refunded if you cancel, or if you don't show up for your appointment. Please only book a time you're confident you can keep.
Two things that are always fair: if you reschedule with more than 48 hours' notice, your deposit moves with you to the new date. And if we cancel, can't attend, or can't carry out the work for any reason on our side, your deposit is refunded in full. Nothing in this policy takes away rights you have under the Australian Consumer Law.
Changing or cancelling
Life happens, and we'd always rather move a booking than lose you. Give us more than 48 hours' notice and we'll shift your appointment to another day at no cost, with your deposit carried across.
Inside 48 hours the slot is very hard to fill, so a reschedule or cancellation means the deposit is forfeited and a fresh deposit applies to your new booking. The same goes for a no-show, or if we arrive for a mobile job and can't get access to the vehicle.
If the weather forces us to move an outdoor or mobile booking, that's on us - we'll contact you first and move you to the next suitable day at no charge.
Mobile visits (we come to you)
Please have a safe, reasonably flat space where we can work, ideally shaded or undercover, as direct sun and heat can affect some products and results. Let us know ahead of time if access to water or power is limited so we can come prepared. If nobody's available to give us access at the booked time, we may need to reschedule and a short-notice fee may apply. In heavy rain, exterior or mobile work may be moved to another day for the best result, and we'll always contact you first.
Service area
We cover Perth metro and the surrounding regions. Jobs well outside the metro may include a travel charge or be arranged as a drop-off, and we'll confirm that with you when you book.
Results & vehicle condition
We'll always be honest about what's achievable before we start. Results depend on the age, condition and history of your paint and surfaces, and some defects (deep scratches, etching or previous damage) can be improved but not fully removed. We'll never promise what the paint can't deliver. Please remove valuables and personal belongings before your appointment, and let us know about any existing damage or sensitive areas.
Payment
Payment is due on completion unless we've agreed otherwise in writing.
Maintenance plans
Our monthly maintenance plan has no lock-in, so you can pause or cancel anytime. It's built for upkeep; a vehicle that's heavily soiled or hasn't been detailed in a while may need a one-off detail first, which we'll flag before starting.
Changes to this policy
We may update this policy from time to time. The version in place when you book is the one that applies.
Questions?
Email admin@thecoatinglab.com.au or call 0486 158 378.