PRIVACY POLICY

Last updated: August 2026

The Coating Lab ("we", "us", "our") respects your privacy and handles personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This policy explains what we collect, why, and your choices.

What we collect

When you use our enquiry or booking forms, or contact us by phone or email, we may collect your name, phone number, email address, vehicle details, any photos you choose to send, and the details of the service you're after. We only collect what we need to help you.

How we use it

We use your information solely to respond to your enquiry, prepare quotes, arrange and confirm bookings, and provide our services. We may contact you about your enquiry or appointment.

Sharing

We do not sell your information. We only share it with trusted providers that help us run the business - such as our website host and email provider - and only as needed to deliver our service to you.

Storage & security

We take reasonable steps to protect your information from misuse, loss and unauthorised access. Enquiries are transmitted over a secure connection and stored within our email and business systems.

Cookies & tracking

This website does not use advertising or tracking cookies. Web fonts are loaded from Google Fonts, which may receive standard technical request information (such as your IP address) as part of serving those fonts.

Your rights

You can ask to access or correct the information we hold about you, or ask us to delete it, by emailing admin@thecoatinglab.com.au. We'll respond within a reasonable time.

Contact

Questions about privacy? Email admin@thecoatinglab.com.au or call 0486 158 378.